MeDiNova Research 

 Website and Social Media Terms & Conditions

MeDiNova Clinical Research is a leading provider of investigator site based clinical research services.

Improving Treatments is a marketing brand wholly owned by MeDiNova Research to help promote understanding and awareness of Clinical Studies in specific therapeutic areas.

This privacy, website and social media notice (“Notice”) sets out how MeDiNova Research and its Patient recruitment website Improving Treatments protect the information you provide when you use our websites, contact us directly visit our clinics or use social media involving MeDiNova and/or Improving Treatments.

Terms of Use

The terms and conditions contained within this Notice apply to members of the public, patients, clients and employees who interact with both MeDiNova and Improving treatments, provide their personal information, use MeDiNova and/or Improving Treatments websites, and/or social media channels such as blogs, wikis, social networking websites (e.g. Twitter, Facebook, LinkedIn), podcasts, forums, message, boards, or comment on MeDiNova and/or Improving Treatments or its web-articles.

Furthermore by providing your personal information to us or by visiting, registering on, accessing, reviewing and/or otherwise using our websites and/or social media, including the information and content within, you accept without limitation or qualification the following terms and conditions of use as outlined within this Notice.

Please read and review the Notice in its entirety before providing your personal information or using our website/s or social media channel/s.  If you do not agree to these terms then we ask you not use or access MeDiNova related websites or social media channels.  In the event you have already provided your personal information to MeDiNova and you would like us to cease processing your personal data, then you can do so at any time by contacting us at

By accessing or using our website or social media channels it will constitute your agreement to all of the terms and conditions laid out in this Notice and you agree to indemnify, defend and hold harmless MeDiNova and its subsidiaries/affiliated/contracted entities, employees, contracted physicians, other health care professionals, contractors and shareholders from and against all liabilities, losses, expenses, damages and costs (including attorney fees) resulting from any violation by you of the terms of use contained within this Notice.

MeDiNova reserves the right to revise this Notice from time to time and post an amended Notice.  We recommend you check this page periodically to ensure you are happy with any changes.  Your continued interaction with MeDiNova and/or use of our websites or social media channels will be deemed acceptance and agreement to any changed terms and conditions. 


You can access all of the pages on MeDiNova and Improving Treatments websites without giving us any personal information.  However, should you choose to “register your interest” with us on-line, your personal information will be transferred and stored on the website server (which managed and hosted by a third party provider)

Potential Clinical Trial Participants

If you have expressed an interest in participating in one of our studies then the information we collect through the registration process may include information relating to your country of origin, name, date of birth, gender, marital status, race/ethnic origin, address, contact information (including email address and your preferences for how we contact you), national insurance number, your physical or mental health history, lifestyle information/interests, healthcare provider, number of dependants, family history, medications that you are currently on (prescribed and over the counter) and interests.  There will be some fields which are compulsory to complete (e.g. contact details) in order to take your interest further and other fields may be optional.


If you express an interest in joining MeDiNova and wish to register on our on-line recruitment web page then the information we collect may include information relating to your name, address, contact information (including email address and contact preferences), education and employment history and can you choose to also upload your resume/curriculum vitae.


By completing and submitting personal data via the on-line registration platforms or when submitting direct to MeDiNova, you are consenting to your information being processed and stored in a central location by MeDiNova and we will manage your data as set out in this Notice and local data protection law.

MeDiNova will ask for your consent at the point of collecting any new personal or sensitive personal information you provide.  If at any time you would like MeDiNova to cease processing your information then please contact us immediately in writing.

MeDiNova representatives only have access to your personal and/or sensitive personal information (e.g. your medical history) where it is relevant for them to do so.  This information, where possible, will remain anonymised using a unique identifier within the database, including when analysing trends or running reports on demographics.  Names and addresses would be used by staff members and contracted third party taxi companies for arranging the likes of transportation.

If you enrol onto a clinical study, your information may also be made available to authorised sponsor company representatives and both clinical trial volunteers and private healthcare patient’s information may be made available to regulatory authorities for data verification and audit purposes however we will obtain your written consent to this when you attend one of our clinics.  Furthermore, in the interests of good medical care, MeDiNova may also share information with your General Practitioner where appropriate to do so (e.g. any abnormal results or in the situation where you need referral for primary medical care).

No other third parties will be given access to your personal or sensitive personal information unless we are required to disclose personal data as required by law, subpoena or other legal process with a legal right to access such information.

MeDiNova does not collect, sell, rent, or otherwise distribute email addresses or any other personal information. We also do not solicit or collect any emails unless you make a request for reuse of our content or advertising enquiries or other general enquiry.  All discussions by email or phone are completely confidential to MeDiNova unless we obtain your consent to treat them otherwise.

Clinical Trial Participant Information:

If you are interested in participating in a clinical trial, the information you provide when registering on-line or over the telephone will then be expanded upon to determine your suitability and to ensure we are able to give you the best possible care available. MeDiNova uses the information gathered to respond to your enquiry, inform you about upcoming clinical trials that may be suitable or of interest to you, arrange appointments to attend our clinic, assess trends in therapy areas around the demographic areas of our clinical research sites, and to periodically send promotional communications about upcoming clinical trials or other health related information.  With your permission, MeDiNova may also contact you to participate in patient insight surveys to help us improve our services and we may also use the information to customize our promotional materials and websites according to people’s interests.

Telephone Submissions:

When you submit personal information over the telephone the information you provide is then inputted into our central database.  These storage points are managed in accordance with the data Protection Act 1998 and local privacy and data protection regulations. 

Newsletter Requests:

For those people who request a newsletter and indicate the conditions / therapy areas that you are interested in, the information you submit is emailed to a controlled holding address managed by MeDiNova.  The information you provide is then inputted into a third party programme that is used to design, send and monitor the email that we have sent to you.  This programme complies fully with the Data Protection Act and you are able to opt out of receiving these newsletters at any time.


Your personal contact details may be used by MeDiNova to contact you by phone, email or text and to arrangement registration and/or appointments.  We may also use your information to post or email letters or materials that we believe may be of interest to you and/or to respond to any queries or complaints that you may have.

Websites and Social Media

This section is intended to help members of the public and MeDiNova employees make appropriate decisions about their use of social media.  This section sets out how MeDiNova uses social media and the procedures and terms we follow when engaging with users who interact with us via social media.  It also sets out the terms and conditions for members of the public and MeDiNova employees as users of MeDiNova websites and social media channels.


The content of MeDiNova and Improving Treatment websites and social media channels are intended for a worldwide audience.  

 The clinical research industry is highly regulated and involves the processing of sensitive and confidential information. There may be restrictions on what information MeDiNova can share and whilst we aim to engage publicly through our websites and social media channels, we remain fully committed to upholding the privacy of our patients, clients, suppliers and employees.

We will not disclose information which we have a contractual or legal obligation to protect, nor will we disclose your personal details without your permission unless we are required to by law, subpoena or other legal process. Should we ask you to provide certain information by which you can be identified, then you can be assured it will only be used in accordance with this Notice and local privacy and data protection law.

 All information and material provided on our websites or social media channels is not intended to replace professional medical care and advice.  Should you have any questions or concern regarding any aspect of your health or wellbeing you should always check with your doctor, health visitor or professional medical advisor.

 We may include a variety of information and content on our websites or social media channels including opinions, articles, data, references, interactive community tools and advertising.  We may also provide general information relating to medical and/or healthcare conditions, their treatment and healthcare services.  Additionally physicians and other healthcare professions and members of the medical, clinical research or healthcare community may contribute such information and articles.

The views expressed by third parties placing content or comments or blogs is purely opinion of those individuals writing their views, opinions, suggestions, tips and ideas and are not necessarily representative of the views of M MeDiNova or its employees.  We are not in a position to verify any or all information that is presented and we do not warrant that such information is true and accurate.

Followers of MeDiNova social media channels can expect the following types of content:

  • Study alerts
  • News
  • Events
  • White papers
  • Photographs
  • Videos
  • Job opportunities
  • Invitations to provide feedback

Where content on websites or social media is clearly dated, it is reasonable for a reader to expect that such content is only accurate as of that date and MeDiNova shall have no obligation to update it. 

Important Information

Whilst we hope you find M MeDiNova social media information interesting, it is not intended to diagnose a health problem, disease or condition or for selecting a specific course or method of treatment, nor discuss other companies’ medicines, or report medical conditions or side effects associated investigational or marketed products.

MeDiNova information and content is provided for general, informational, and educational purposes only and must not be used to substitute professional advice, diagnosis or treatment provided by a physician or other qualified and licensed healthcare advisor or medical professional, or replace person to person examination and consultation.

If you participate in blogs, wikis, social networking websites, podcasts, forums, message, boards, or comments on web-articles via Twitter, Facebook, LinkedIn, etc., and share content, or import a blog or other content, you should be aware that any information you choose to disclose can be read, collected and used in forums, developers and other third parties.  MeDiNova is not responsible for the information you choose to submit in these forums.  Some content may be public and searchable on the internet and other third parties may have copied and used the information you have shared.

It is also important for you to note that when you enter data on social media sites (e.g. Facebook and Twitter) MeDiNova has no control over the security of it or location of those servers where the data you entered sits.

Social Media Channels

MeDiNova (Including Improving Treatments) currently has active Facebook, Twitter and LinkedIn social media channels and an interactive website. We endeavour to answer questions or reply to comments posted whenever possible during office hours. We will always try to answer comments within two working days.  Comments on MeDiNova social media channels will be moderated may be removed.

When we post, we are very keen to have users’ feedback and engagement.  However we cannot promise to answer every question that is asked or address every issue raised.  If a number of questions or comments are received on a similar topic they may be replied to collectively rather than on an individual basis.

When MeDiNova posts detailed information, we will typically provide links to copies of the relevant material on our websites.  This is to provide assurance to readers that the material is genuine and comes from MeDiNova

MeDiNova will endeavour to post and update social media regularly.  Messages and information posted on social media websites can remain for months and years to come, which means each individual needs to be responsible for ensuring their own communications are accurate, clear, fair and not misleading.

Use of MeDiNova and Improving treatments Social Media Channels by Members of the Public:

This section outlines the standards for members of the public to observe when interacting with or about MeDiNova and/or Improving treatments via social media channels and the circumstances in which MeDiNova shall monitor your use and the action it may take in respect of breaches of this Notice.

You may use, download for caching purposes only, and print pages from the website or social media channel for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.  You must not:

  • Republish material from website/s (including republication on another website);
  • Sell, rent or sub-license material from the MeDiNova and/or Improving Treatments websites;
  • Show any material from the website in public;
  • Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  • Edit or otherwise modify any material on our website or produced by MeDiNova; or
  • Redistribute material from this website (except for contents specifically and expressly made available for redistribution).

Any material you submit to our websites or social media channels for whatever purpose, you do so granting MeDiNova worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to us the right to sub-license these rights.

Comments Moderation Policy

Submitted social media comments will be moderated and will either be removed or not responded to, depending on the channel, if they:

  • Do not provide a constructive dialogue on the work of MeDiNova
  • Infringe any right of confidence, right of privacy, or right under data protection legislation of others;
  • Contain indecent or abusive or inappropriate language that is aimed at MeDiNova, our staff or followers, or any other body or person;
  • Upload or post content that infringes a third party’s rights, including intellectual property rights;
  • Constitute negligent advice or contain any negligent statement;
  • Constitute an incitement to commit a crime;
  • Advertises commercial products and/or events;
  • If you post a statement of defamatory nature or libellously or maliciously false;
  • Make a false or biased reviews of products and / or services which can cause serious reputational damage or if you are the product owner or service provider, may also leave you in breach of the Consumer Protection from Unfair Trading Regulations 2008 and the Business Protection from Misleading Marketing Regulations 2008;
  • Constitute spam; or
  • Cause annoyance, inconvenience or needless anxiety to any person.

Your user content must be appropriate, civil, tasteful and in accord with generally accepted standards of etiquette and behaviour on the internet.  You must not use our website to link to any website or web page containing material that would, were it posted on our website or social media channels, breach the provision of these terms.

Without prejudice to our other rights under the terms of use, if you breach these terms of use in any way, or if we reasonably suspect that you have breached these terms of use in any way, MeDiNova may:

  • Send you one or more formal warnings;
  • Temporarily suspend your access to the website and/or social media channels;
  • Permanently prohibit you from accessing the website or social media channels;
  • Block computers using your IP address from accessing the website;
  • Contact your internet services provider and request that they block your access to the website and/or social media channel;
  • Bring court proceedings against you for breach of contract or otherwise;
  • Suspend and/or delete your account with the website; and/or
  • Delete and/or edit any or all of your user generated content.

Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

You acknowledge that some of the information published on our websites or social media channels is submitted by users, and that we do not usually review, approve or edit such information.  We do not warrant the completeness or accuracy of information published, nor do we commit to ensuring that the website or media channels remain available or that the content is kept up to date.

You accept that we have an interest in limiting the personal liability of our office and employees and you accept that we are a limited liability entity and agree that you will not bring any claim personally against individual officers or employees in respect of any losses you suffer in connection with the website or MeDiNova media channels or these terms.  This will not limit or exclude the liability of MeDiNova for the acts and omissions of our officers and employees.

You agreed to the publication of comments, reviews, and/or feedback relating to you, by others, on our website or social media channels.  You acknowledge that such comments, reviews and/or feedback may be critical or defamatory; and you agree to not hold MeDiNova liable in respect of any such comments, reviews and/or feedback, irrespective of whether MeDiNova are aware or ought to have been aware of such comments, reviews and/or feedback.

Please note that if you post an untrue statement onto a website about another person, you could be liable for defamation.  A statement is defamatory if it tends to lower the claimant in the estimation of right-thinking members of society generally.  If such a statement is made, it is not just the maker of that statement who is potentially liable; any ‘publisher’ of the statement and anyone exercising ‘editorial control’ over the statement could also be liable.  Therefore, this could include the owner of a website, a forum host (with editing rights), or a Re-tweeter (that is a tweet which another person on twitter re-issues on their twitter account) and consequently in using MeDiNova websites and social media channels you agree to indemnity and hold harmless MeDiNova and their agents with respect of any claim based on transmission of your message(s) and further to the Terms of Use section within this Notice.

Where we choose to remove or not publish a comment for whatever reason, we may make reference to our moderation policy. This is not about censoring users’ view’s, the aim is to ensure that comments relate to the particular subject being discussed.  Moderation will not be used to suppress legitimate, reasoned discussion.

MeDiNova reserves the right to not respond to comments at any time.  The main reason we may not respond to comments is that we want to ensure discussions are relevant and topical and in order to ensure this, we generally do not respond to comments whenever the discussion strays too far off topic.  This also enables us to be more effectively involved in all current conversations.

If MeDiNova is concerned that a comment posted by a member of the public is inaccurate, unfair or even unlawful, then we may request that the owner of the relevant website, forum or group, removes the comment. Alternatively we may comment publically to counteract the inappropriate comment or chose to contact the person who posted the comment, and deal directly with their concerns.

MeDiNova Research and Improving treatments and respective logos are all trade-marks belonging to MeDiNova. We give no permission for the use of these trade-marks, and such use may constitute an infringement of our rights.  Any other registered and unregistered trade-marks or service marks on our website or social media channels are the property of their respective owners. Unless stated otherwise, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.

Please note that information you have shared with others (for example through social media, content sharing, LinkedIn, or that others have copied) may remain visible.  Information from our discussion forums, chats and services are also stored in archives since it is considered useful to future users.


We retain the personal information your provide for the period it is reasonably necessary to provide our services, exercise your wishes, comply with legal obligations and/or meet regulatory requirements, resolve disputes, prevent fraud and/or abuse, and to enforce this Notice.  We may contact you requesting consent to hold your information longer but will only do so with your permission.

We cannot ensure or warrant the security of any information that you transmit to MeDiNova via the internet and you do so at your own risk.

Furthermore, MeDiNova has no control over the security of data you enter on social media sites (e.g. Facebook and Twitter) or location of those servers where the data sits.

 Links to other Websites

Our website may contain links to other third party websites of interest and other party’s websites may contain links to the MeDiNova and/or Improving Treatments website. MeDiNova does not have any control over these other website and therefore, please observe that we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Notice. We encourage users to be aware when they leave our sites and to read the privacy statements of each and every website collecting personally identifiable information and exercise caution in relation to those website/s in question.

Furthermore there is no implication of any endorsement from MeDiNova to any of these third party sites, goods or services and any matters concerning these third parties, including without limitation all contract terms are solely between you and the owner of the sites and/or goods and services.

 Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you do not tick the box confirming your agreement to these privacy terms, then MeDiNova a will not hold your personal information and you will not be given the option of registering your interest.
  • If you have previously agreed to MeDiNova using your personal information you may change your mind at any time by writing to MeDiNova or emailing us at:

We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law, to do so. With your consent, we may use your personal information to send you promotional information about MeDiNova or contact you to participate in surveys relating to our business activities and marketing of our services and products.

You may request details of personal information which we hold about you under the Data Protection Act 1998 or local privacy and data protection law. A small fee may be payable.  If you would like a copy of the information held email us at for a Subject Access Request Form which may assist us in processing your request quicker.

If you believe that any information we are holding on you is incorrect or incomplete, please write, telephone or email us as soon as possible. We will promptly correct any information found to be inaccurate.

For further information about your rights under the Data Protection Act visit the Information Commissioners Office at or your local data protection regulator.

Complaints or Reporting Potential Breaches

If you believe that MeDiNova has at any time not adhered to any of the above principles please inform us in writing/email as soon as possible.  MeDiNova will make every reasonable commercial effort to correct the problem if appropriate. We rely upon our users or other interested parties to bring matters of inappropriate action or content and copyright infringements and provide the following contacts for these purposes: